PKR398 Privacy Policy — How We Handle Your Data

This Privacy Policy describes how pkr398 ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of players who register and use the pkr398 platform. It applies to all products and services offered through pkr398 — sports betting, live casino, slots, bingo, the mobile app, and any related support channels.

By registering an account on pkr398, you acknowledge that you have read this Privacy Policy and understand how your personal information will be handled. If you do not agree with any part of this policy, you should not create an account or continue using the Platform.

This policy applies to all registered users of pkr398. Where specific products or features involve additional data handling practices, those will be described in the relevant section of this policy or in the specific product terms.

pkr398 collects personal information in several ways — directly from you when you register or use the Platform, automatically when you browse or play, and in some cases from third-party providers involved in verifying your identity or processing payments.

Information You Provide Directly

• Registration details — full name, date of birth, email address, contact number, and residential address
• Identity verification documents — CNIC or other documents where verification is required before processing withdrawals
• Payment information — mobile wallet numbers (JazzCash, Easypaisa), bank account details, or card information used for deposits and withdrawals
• Support communications — messages, emails, or chat logs when you contact pkr398 support
• Responsible gaming preferences — deposit limits, session limits, or self-exclusion requests you make through your account

Information Collected Automatically

• Device and browser data — device type, operating system version, browser type, screen resolution, and IP address
• Activity data — pages visited, games played, bets placed, session duration, login times, and platform interactions
• App usage data — if you use the pkr398 mobile app, similar activity and device data is collected through the app
• Cookie data — see Section 5 for full details on cookies and how to manage them

pkr398 uses the personal information it collects only for specific, legitimate purposes. We do not use your data for purposes beyond those described below without notifying you and, where required, seeking your consent.

• Account management — creating and maintaining your account, processing logins, and managing your profile settings
• Transaction processing — handling deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, and card
• Age and identity verification — confirming that you meet the 18+ age requirement and that your account details are accurate
• Fraud prevention and security — detecting suspicious activity, preventing duplicate accounts, and protecting both you and the Platform from fraudulent use
• Customer support — responding to your queries, resolving disputes, and maintaining support records for reference
• Responsible gaming — monitoring activity patterns to identify potential problem gambling indicators and applying limits you have set yourself
• Platform improvement — using aggregate, anonymised data to understand how the platform is used and identify areas for improvement
• Promotional communications — sending bonus offers, PSL season promotions, and other updates where you have opted in to receive them
• Legal compliance — retaining records as required by applicable law and responding to lawful requests from authorities

pkr398 takes the handling of payment information particularly seriously. When you make a deposit or request a withdrawal in PKR, your payment details pass through the relevant payment processor — JazzCash, Easypaisa, Raast, your bank, or your card issuer.

pkr398 does not store full mobile wallet credentials, card numbers, or banking passwords on its own servers. The information we retain in relation to payments is limited to:

• The payment method type used (e.g., JazzCash)
• The last few digits of a mobile number or account number for identification purposes
• Transaction amounts, timestamps, and reference numbers
• Transaction status (completed, pending, failed)

This limited record is necessary for resolving payment disputes, processing withdrawal requests to the correct destination, and maintaining accurate account balances. Full payment credentials are handled by the respective payment provider under their own security standards.

pkr398 uses cookies and similar tracking technologies on the website and in the mobile app. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and understand how the platform is used.

Types of Cookies We Use

• Essential cookies — required for the platform to function. These keep you logged in during a session and remember your language and display preferences. These cannot be disabled without breaking core functionality.
• Analytics cookies — help us understand how players navigate the platform, which pages are most visited, and where errors occur. Data from these cookies is aggregated and anonymised.
• Security cookies — used to detect and prevent suspicious activity such as repeated failed login attempts or session hijacking.
• Preference cookies — remember settings you've chosen, such as sports display preferences or notification settings.

Managing Cookies

You can control cookie settings through your browser. Most browsers allow you to view, block, or delete cookies. Blocking essential cookies will affect platform functionality — you may not be able to stay logged in or access certain features. For analytics cookies, you can opt out without affecting your ability to use the platform.

The pkr398 mobile app uses similar session and security tracking to the website. App-level data collection is described in Section 2.

pkr398 does not sell, rent, or trade your personal data to third parties. We share your information only in the following limited circumstances:

• Payment providers — JazzCash, Easypaisa, Raast, banks, and card processors receive the payment information necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification services — where third-party verification is used to confirm your age or identity, the minimum necessary information is shared with that provider for verification purposes only.
• Technology and infrastructure providers — companies that provide hosting, database, or platform infrastructure may have access to data as part of their service. These providers are bound by strict data handling agreements.
• Legal and regulatory requirements — pkr398 will disclose personal data where required to do so by applicable law, court order, or lawful request from a competent authority. We will notify you where legally permitted to do so.
• Business transfers — in the event of a merger, acquisition, or asset sale, player data may be transferred as part of that transaction. Players will be notified in advance of any such transfer.

Protecting your personal data is a priority at pkr398. We apply appropriate technical and organisational measures to protect against unauthorised access, loss, alteration, or disclosure of your information.

Security measures in place at pkr398 include:

• Encryption in transit — all data transferred between your device and pkr398 servers is encrypted using SSL/TLS protocols
• Encrypted storage — sensitive personal data, including identity documents and payment references, is stored in encrypted form
• Access controls — internal access to player data is restricted to staff with specific operational need and is logged for audit purposes
• Login security — account access is protected by password authentication with options for additional security layers
• Fraud monitoring — automated systems monitor for unusual account activity, multiple login attempts, and irregular transaction patterns

Despite these measures, no system is entirely immune from security risks. If pkr398 becomes aware of a data breach that affects your personal information, we will notify affected players as soon as reasonably practicable and take appropriate remedial action.

pkr398 retains your personal data for as long as your account is active and for a period afterwards as required by applicable law or legitimate business purpose. Specific retention periods depend on the type of data:

• Account registration data — retained for the duration of your account and for a period after closure, as required to resolve any disputes or comply with legal obligations
• Transaction records — financial records including deposit and withdrawal history are retained as required for accounting and audit purposes
• Identity verification documents — retained for the minimum period required by applicable verification procedures and then securely deleted
• Support communications — retained for a reasonable period to provide context for ongoing or future support queries
• Activity and analytics data — aggregate and anonymised data may be retained indefinitely as it no longer identifies you personally

When your account is closed — whether by you or by pkr398 — personal data is retained only as long as legally or operationally required and then securely deleted or anonymised. You may request deletion of your account data by contacting support.

As a registered player on pkr398, you have rights over your personal data. To exercise any of these rights, contact pkr398 support — we'll aim to respond within a reasonable timeframe.

• Right to access — you can request a copy of the personal data pkr398 holds about you
• Right to correction — if any of your data is inaccurate or incomplete, you can request that we correct it
• Right to deletion — you can request that we delete your personal data, subject to legal retention requirements
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances
• Right to withdraw consent — where we process your data based on your consent (for example, marketing communications), you can withdraw that consent at any time
• Right to object — you can object to how we use your data for certain purposes

pkr398 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If it is discovered that a minor has registered an account or provided personal data, we will close the account immediately and delete the associated data.

If you are a parent or guardian and believe your child has registered on pkr398 or provided personal information to the platform, please contact support immediately. We take underage access very seriously and will act on any such report without delay.

Age verification checks are conducted on accounts where there is reason to believe the registered age may be inaccurate, and at the point of processing larger withdrawals. Providing a false date of birth to access pkr398 is a breach of our Terms and Conditions.

pkr398 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via email or an in-platform notice. The revised policy will be published on this page with a new "Last Updated" date.

Continued use of the pkr398 platform following notification of an updated Privacy Policy constitutes your acceptance of the changes. We recommend reviewing this policy periodically so you are always aware of how your information is handled.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how pkr398 handles your information, please get in touch with the support team. We are happy to clarify any part of this document.

You can reach pkr398 support through live chat within the platform or by email. Contact details are below — please note that the email address is for written correspondence only and is not a clickable link:

[email protected]

You may also find the following pages useful:

• Terms and Conditions — the full rules governing your use of pkr398
• Responsible Gaming — tools and guidance for managing your gaming
• FAQ — quick answers to common questions about accounts, payments, and the app